Frequently Asked Questions
Do we need to purchase a photo?
Yes. If you use any form of recording device, (camera, phone, camcorder) a minimum photo purchase is required.
How do I know which Santa I'm scheduled to see?
If you received your confirmation email it will tell you the location of your appointment.
When is the best time to come?
Weekdays in November are the best time to visit. Weekends and after-school hours are the busiest. We strive to make the process as smooth as possible for any day you make your appointment.
Will we have to wait if we have an appointment?
Everyone that sees Santa has an appointment. In order to accommodate all the families that want to see Santa we book several appointments per time slot. So generally there is a wait, usually it is less than a half hour.
If I'm coming with another family do we need to book separate appointments?
Yes. If you are seeing Santa separately or together it is best to book different appointments to make sure Santa is able to spend quality time with each child. We do book several appointments per time slot so most likely you can book them for the same time.
What if I have to cancel my appointment?
If you are unable to cancel your appointment, please call and we can cancel it for you. We understand things come up, illness, weather, etc. If you are unable to book another appointment we can put you on a waiting list. We do everything we can to try to fit families in if we have any cancellations.
What if all the appointments are booked?
Please call us at the location you would like to visit and we can put you on a waitlist. Unfortunately, we can't guarantee any appointments after the calendar is booked, but with cancellations we are able to add families when their name comes up on the waitlist.
I'm going to be at MOA can I just stop by to see if there are any openings?
We can only guarantee you will get to see Santa if you have an appointment. If all the appointments are booked, please stop by and we can put you on our "In Mall Call" list. If we have any no shows or last minute cancellations we may be able to get you in.
Do you take walk-ins?
It is always best to book your appointment prior to coming to the Mall of America, but in some cases we may be able to book a same day appointment if we have any openings.
When are pet nights?
Santa will be hosting pet nights at the S146 location on Sundays; November 20th and December 4th and 11th at 7:30 pm. Pet nights operate on a first-come, first-served basis. No appointments will be taken for pet nights.
What if my child is scared or won't sit on Santa's Lap?
After 20 years of taking pictures with Santa we have developed some tricks to get great photos. We will spend a reasonable amount of time working with nervous children.
How much does it cost?
5x7 or 4x6 photo - $16.95
8x10 photo - $27.95
Photo packages starting at $27.95
DVD video of Santa visit - $19.95 with photo purchase
Other merchandise and photo options available